The availability of the customer and tech support that a hosting company offers will tell you a lot about the services that they provide as well. In case you're allowed to use only e-mails and / or tickets, you have most likely found some reseller not the website hosting provider. If this is the case, you'll have to wait for a couple of days to have a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to contact the actual hosting company for extra assistance. When the provider can provide several options for communication with quick response time available at any moment, they're almost certainly the top provider, not only a reseller. Which means that you will receive prompt assistance and top quality support since they'll have immediate access to the servers where your account will be created. No matter what the issue - sales or technical, it's always much better to be able to communicate with your hosting company directly through your preferred method of communication.

24/7 Customer Support in Hosting

We offer 24/7 customer, billing and tech support for all our hosting. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and give you the needed info, in order to give you a choice to make the very best decision when you get a new hosting account. We are available at any moment, including holidays and weekends, and we supply numerous means of communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have multiple phone numbers internationally, so you're able to call the one which is closer to you. The max response time for the e-mail messages and the tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget all about waiting for days and nights to receive support for some task or issue, regardless of its complexity.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we offer come with 24/7 customer and technical support, so regardless of what problem you have, you will be able to contact us and we will assist you at once. The guaranteed reply time for each email or ticket that you open via your Hepsia web hosting Control Panel is only one hour; the actual reply time rarely exceeds twenty minutes. Furthermore, we provide phone support with a couple of local numbers around the globe as well as a live chat, which means that you will be able to contact us and receive more info about our services even if you do not have an account yet. We're able to help you with any question or a problem you have - payment methods, plan specifications, e-mail configuration, hosting account settings, and many others. If you use our services, you will not ever encounter a situation where you should wait for a few days to get a problem resolved like you'll need to do with numerous other service providers.

24/7 Customer Support in VPS Servers

If you rent a Virtual Private Server from us, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent difficulties or questions regarding the pre-installed software the server is equipped with. In case you haven't obtained your VPS server plan yet, you'll be able to learn more details about our services by giving us a call or via our live chat service. For more tech problems, you're able to send an e-mail or open a ticket from your billing Control Panel and you'll get assistance within a maximum of 1 hour no matter the time of the day, even on weekends and holidays. The typical answer time generally doesn't exceed 30 minutes. In case you need assistance for third-party software, you're able to take advantage of the Managed Services upgrade that you can include to every single VPS package and our admins can help you with any installation or troubleshooting problem you could have encountered.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you are able to contact us anytime using various channels and the maximum time that you'll have to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it's a holiday or a weekend and we will help you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you can open a trouble ticket from the Help section of your billing Control Panel or you can send us an e-mail message. In case you have any kind of general questions or you'd like to know more about our web hosting services before you order, you may also use our live chat or you could call one of the local numbers that we have in several countries around the world. When you need help with third-party software that you cannot install or manage properly, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.