A ticketing system is the most common correspondence channel that hosting providers offer to their customers. It’s usually part of the billing account and is the fastest way to tackle an issue that takes a certain period of time to investigate or that has to be escalated to an administrator. In this way, all replies supplied by either side will be kept in the same place in the event that somebody else wants to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it’s not integrated into the web hosting Control Panel, which means that you’ll need to sign in and out of at least two accounts in order to do a given procedure or to touch base with the company’s customer care team. If you want to administer a couple of domains and each one of them is hosted in a different account, you’ll have to use an even larger number of accounts at the same time. It could also take a considerable period of time for the hosting provider to answer your ticket requests.

Integrated Ticketing System in Hosting

Our hosting include an integrated trouble ticket system, which is an essential part of our custom-created Hepsia hosting Control Panel. Unlike other comparable tools, Hepsia enables you to manage everything associated with the web hosting service itself in the same location – invoices, files, emails, support tickets, etc., eliminating the need to go through different admin consoles. In case you’ve got any pre-sales or technical questions or any problems, you can send a ticket with a couple of clicks without the need to sign out of your Control Panel. In the meantime, you can select a category and our system will present you with a number of educational articles, which will supply you with more information and which may help you resolve any particular problem before you actually submit a ticket. We guarantee a support ticket response time of maximum 60 minutes, even in case it is a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve got a semi-dedicated server account with us and you would like to contact our customer care staff, you’ll be able to open a ticket straight from your Hepsia Control Panel instead of using a completely different client support platform as you’ll need to do with the majority of web hosting companies on the market. Our integrated trouble ticket system will permit you to send a new ticket without any hassle and to go through older tickets using a clever search filter. Moreover, you’ll be able to have a look at the applicable knowledge base articles that our system will offer you in accordance with the category that you pick for your new ticket. You can do all of these operations without leaving your Hepsia Control Panel at any time, which goes to say that if you run into any problem or have an enquiry, you can get in touch with our support engineers and resolve the problem in question within the hour via one support platform.