A live chat is a real-time method of communication between a hosting provider's support team and its clients. It's a very efficient method to receive some info about the hosting services or have some issue resolved as you're speaking with a live representative. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the lower possibility of errors when you exchange info such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you don't need to stay on the chat all the time - you are able to do something else while the agent investigates the issue involved. What's more, you are able to join a live chat room from any computer that is connected to the Internet, avoiding the phone charges that you'll need to pay in case you're calling to a different country.

Live Chat Support in Hosting

As we consider the fact that a number of problems are often resolved when you talk with a live person, we supply a live chat service for all our potential and existing customers. The chat is accessible every day and our support agents will assist you with a number of questions and situations. In case you are not our client yet, you are able to learn more about our hosting packages and the web hosting environment in general so as to make sure that your websites will work effectively on our servers. If you already have an account and you've got some questions or you encounter any problems with any of our services, you will be able to get in touch with us through the live chat and we can provide you with the required details or help you troubleshoot the issue. You will have to open a support ticket for some problems that require longer time or the expertise of a system administrator, but for the majority of basic troubles you'll receive help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as a part of our services, so any time you have any questions about our semi-dedicated servers, you will be able to speak with our customer support team whenever you need no matter if you've already acquired an account or not. In general, the chat service is intended for billing, pre-sales and general questions and difficulties, but we can help you with various technical questions as well. We will help you pick the optimal package for your websites if you don't have an account yet, we can reply all of the billing questions or issues you could have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all the aforementioned will be done timely since our live chat service is available all day long, every single day. Every time you want help, you'll be able to chat with an agent and save time and effort.