If you’re a site owner, a problem can always crop up and it doesn’t automatically need to be related to the hosting service itself. For example, something might go wrong when you bring an Internet app up to date or some critical content might be modified or deleted unintendedly. Irrespective of what the essence of the problem is, you will need to get in touch with the client care team and ask them to restore a backup or to help you resolve the problem that you’re experiencing. How fast they will do this will predetermine the amount of time that your sites will be inaccessible. For specific websites such as community websites or web shops, an extended downtime duration can often mean losing visitors and cash. With that being said, it is of prime importance that you use the services of a web hosting company that provides not only a very good tech support service, but also a fast one.

One-Hour Response Guarantee in Hosting

If you are using any of our hosting and you’ve got a question or face some difficulty, you can get in touch with us 24/7/365 by posting a customer support ticket or by writing an email and we promise that you’ll get a reply within the hour. In case the issue can be sorted out, we will do it before we respond to you, whereas in case there’s something that you have to do on your end, we will give you all the necessary info – what settings to check, what workable solutions to try out, and so on. Typically, you will obtain an answer within half an hour max, which suggests that waiting for hours or even for more than a day to receive help is something inconceivable. Our 60-minute response time guarantee applies to any inquiry that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Servers

Due to the fact that we are aware of exactly how vital it is to obtain quick help, we promise that you will never have to wait around for more than 60 minutes to obtain an answer to any ticket that you submit from your semi-dedicated server Control Panel. As it is, you will rarely have to wait around for more than twenty to thirty minutes and this is valid for any inquiry no matter what its nature is – general, billing or technical. Additionally, our client and technical support staff will be at your service day and night, which implies that even in case you open a ticket during national holidays, you’ll invariably get a lightning-fast reply, which will contain the answer to a question, the solution to a problem or the details needed to sort out an issue yourself – in case there is something that you need to do on your end. If you use our services, you’ll never have to spend a whole day hanging around waiting for an answer like you would with plenty of other web hosting providers.