Phone Support in Hosting
All our hosting packages come with telephone support fourteen hours per day even on official holidays, so if you do not have an account yet, you are able to call and find out more about our solutions or whether we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you can contact the telephone number which is closer to you. If you are an existing customer, we can help you timely with any general and billing matters as well as with various technical issues so as to save you time and efforts - we acknowledge the fact that often it is easier to consult with a live person so as to get things done without delay. Certainly, some matters simply cannot be taken care of on the phone, so in such a case you can use our ticketing system.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we provide include live phone support for 14 hours every day. If you hesitate which plan is suitable for your websites, you want to find out more about the plan's features or you need any other kind of info about our services, you will be able to call any of the local phone numbers that we have in the U.S.A., the UK and Australia and our customer support agents will help you. If you already own an account, you can get in touch with us about sales and general issues, although we are usually able to help with a lot of technical issues as well. For strictly tech troubles you will have to use our built-in ticketing system where the correspondence between you and our tech support crew will be in one place, which is the best option in case your trouble needs additional time to be dealt with or it has to be escalated to our sysadmins.