A 99.9% Server Uptime
Our hosting system is based on a steady, top–hole hardware architecture and a heavily customized version of Linux. This is why, regardless of what your site is, or how many site visitors you have, or even in case there’s a DDoS attack, our hosting servers will stay up and your web sites will remain online.
All hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is essential that you also set up your own network infrastructure. That’s the reason why we built a custom–configured internal network in all our datacenters. Based on top–notch Juniper switches and routers, our internal network allows for really fast data transmission rates and is fully redundant.
Because of this, you can enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, no matter which web hosting plan you’ve chosen.
A 30–Day Money–Back Guarantee
Like with every other service, if it’s your hard–earned cash on the line, you can’t feel really secure. That is the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. If you do not feel satisfied with our web hosting service or if you have to use a more robust hosting solution, such as a VPS servers or even a dedicated servers – we will give you a full refund, with no concealed fees or return charges.
24/7 Technical Support
In case you run a web hosting firm, your customer service technicians are of principal importance. That is why we have diligently hand–picked a very proficient group of techs, each with lots of years of training behind his back. With their help, we offer 24x7 support with each of our web hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All tech support requests are replied to within one hour and our average support ticket response time is less than twenty minutes!