Customer Support Channels
A 1–hour Response Guarantee
Our user assistance crew is trained to fast take care of all of our hosting clients’ requests and support demands. Via our ticketing system, it is also possible to post your request and a support staff member will most likely get back to you in less than max 60 minutes. In fact, practice proves that the ordinary answer time frame is 20 minutes.
A Top–quality Support Service
Our assistance service is supplied by a crew of educated techs that are ready to answer to your query in a timely manner. You’re able to speak to the support team by starting a help and support ticket from your Website Control Panel or by posting us an email message. On business days, you may also call us on the telephone or take advantage of the live chat service.
An Intuitive Help Section
If you need guide while working on your sites within the Control Panel, you’ll be able to always simply click the Help key and find your issue in the list of articles or blog posts that will show up. We have as well turned much of the articles into movies. The catalogue of video clips will show up if you select the Videos option available in each section.