Client Support Channels
A 1–Hour Response Time Guarantee
We offer a sixty–minute response time warranty for any ticket or e–mail that you submit to our help desk support team. We will quickly answer all general questions and forward the case to our sysadmins if any additional assistance is needed. If you make use of our Optional Admin Services package, we’ll execute any of the included tasks at a time that has been agreed upon beforehand.
A First–Rate Customer Support Service
- We will be at your disposal 24/7/365 to answer any queries that you may have connected to our Website Control Panel or any of the apps that we have preinstalled on your behalf on the server. If you also require support tackling server administration tasks, you can check out our Optional Admin Services package, which includes data backup hard disk space, OS updates every week, server monitoring and restarting services, plus problem troubleshooting and installation procedures.
An Easy–to–Navigate Help Area
Our Website Control Panel is preinstalled for each dedicated server. Among its functionalities is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most how–to articles have video versions which show all the operations that you can carry out in a highly illustrative manner. You will find the instructional articles and the video tutorials in the top right corner of each Website Control Panel section.